Here
at Telcell we expect each customer to feel that they
are appreciated and know that there is no doubt that
they were treated cordially and that they are free to
contact our Customer Care Department whenever they need
assistance.
Below is a list of our most frequently asked questions.
Please feel free to brows the questions before making
a call to our customer care department.
Q.
A.
Q.
A.
Q.
A.
Q.
A.
Why
can’t I divert my mobile number to a fixed line?
Prepaid customers cannot divert
their number to a fixed line. Post paid on the other
hand does have that option.
How can I Roam? Roaming is a service
provided to our post paid customers. You will also need
a tri band or a quad band phone. Prior to leaving for
your trip please contact customer service so that you
can be activated for Roaming.
What does to re-write a chip mean?
Re-write means putting your number
on another chip.
Are the chips sold separately?
No chips are sold in a package
with 2 $20.00 cards for $50.00
LOST/STOLEN
PHONES
In
cases where you phone has been lost or stolen you should
inform customer service in order for them to suspended
the number.
RETURN POLICY:
Customers have a 2 month warranty on a phone purchase.
When returning the phone customer should have their
receipt.
PAYING BILLS
Bills can be paid at four different locations:
Pondfill Office WJA Nisbeth road
Opening hours:
7:30 AM – 5:00pm Monday
– Friday
9:00AM – 12:00 Noon on Saturdays
Nagico Building Cannergieter street
Opening hours:
7:30 AM – 5:00 PM Monday
- Friday
Telepiont Grand Marche Bush Road
Opening hours:
11:00 AM – 7:00PM Monday
- Friday
10:30 AM – 4:00PM on Saturdays
Decide
which service best suits your needs and lifestyle;
do you want to be billed monthly for your calls or
maybe you need to budget your calls and prefer a prepaid
account. Then decide which network you want to use
TDMA or GSM.
For your protection and ours the following documents
are required;
Post Paid Account:
• Picture ID
(ID Card, Drivers License or Passport)
• Proof of Employment
(Last two (2) pay slips)
• Registration Form (from Census Office)
• Proof of Residency
(for non Antillean Only)
• Copy of Chamber Registration
(for businesses only)
Prepaid Account:
• Picture ID
(ID Card, Drivers License or Passport)
